You might worry that they would hurt your customer service or hamper the quality of support you provide to users. However, using Artificial Intelligence AI technology such as chatbots can help you streamline and enhance customer support. The interfaces are structured similarly enough. The live chat shows actual user profiles for the team members who are currently online. Typically, one of them will respond to a new inquiry within a few minutes. It responds immediately and provides multiple answer choices for users to select from.
What Is a Chatbot? 🤖
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Customers want their questions to be answered instantly, and any uncertainty with their purchase can result in losing a sale. Using a live chat support software helps you instantly answer user questions and convert them into paying customers. In this article, we will share our pick of the best live chat software for your small businesses. These live chat services work perfectly with any WordPress site. It is a no brainer that live chat feature has such a significant impact on online sales and marketing. It allows customers to get instant answers without leaving your website. A positive live chat experience can effectively help customer make the buying decision. Adding live chat support can definitely reduce cart abandonment , increase sales, and boost conversion rates. But a lot of it depends on the live chat software that you use.
The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever.